Developing a Spa Training Program There are many important responsibilities that a Spa Director or Department Manager must perform. Usually one of the most important includes training or overseeing the training of a team of therapists on how to
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Are You An Effective Spa Leader? The word effective means that you are capable of producing a desired result. In the area of leadership, I believe being effective is the core of our job responsibility. It is not enough to be
The Spas Essential Policy and Procedure Manual One of the biggest jobs as a manager, and probably one of the most difficult, is to be a mentor to the staff that you oversee. Mentoring is leading by example, being inspirational and motivational. It is guiding someone to bring
Spa Interviewing Techniques Over my years of experience with the hiring process, I had to create a system that went even further than the basic list of interview questions
Whether you are managing a spa team of two or thirty-two with only one treatment room on the beach or more than ten in the city or on a mountain top, the work of a Spa Manager or Spa Owner can be very challenging and demanding. I'm sure that you will agree, going to a spa and managing a spa are two completely different experiences!
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